It is recognised within the company that both the private and public sectors in the industry need to ‘sweat the asset’ and access to spare parts is a vital factor to this service level. The decision was made to relocate the spare parts facility from the factory in Llangefni to Redditch in the latter part of 2013 which, as you can imagine, was a very complex project logistically.

This move was managed with very little disruption to our customers, field service engineers and the depots throughout the UK. The location at Redditch is situated in the Midlands with easy access to the main road, air and train transport links and as such we can offer same day or next day service. We have fostered excellent relationships with national logistic companies who are able to offer the service our clients require both here in the UK and from a supply chain perspective from Group in Europe.

‘The new and improved stock control and supply chain management within Group and FZ UK’ said Simon Hyde, ‘has been of great assistance in exceeding the SLA’s for our clients. Committing to strict SLA’s from our customers is a challenge and one that we have to adhere to. A growing number of new clients are now putting their trust in our service capability and long may it continue’.

Useful Numbers

To contact our Parts Department:

• Dial 01527 594 700 – Option 2
• Parts fax number – 01527 595 474
• Email parts@FAUN-zoeller.co.uk

Don’t forget to ask about the parts loyalty scheme.