(“FAUN ZOELLER UK LIMITED.”) respects personal privacy. In this Privacy Policy, we explain how Faun Zoeller UK collects, uses, and safeguards any personal information collected from the users of our website.


We are committed to safeguarding the privacy of our website visitors and service users.

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

In this policy, “we”, “us” and “our” refer to Faun Zoeller UK Limited. For more information about us, see Contact us page.


Personal data You Provide to Us

You may browse our Site without disclosing any personal information. To use certain features of our Site, however, you will need to provide some personal information.

If you respond to a survey, or sign-up for a newsletter or subscription, download collateral or register for one of our events, you will need to provide us with your contact information (name, address, telephone number and/or email address).

If you decide to register online for an event or request information from us, we may collect with your consent [additional] information to provide tailored offerings or content to you.

We will let you know how we will use such information before we collect it from you on the internet.

Information We Collect by Automated Means

When you visit our Site, our Web servers collect the name of the domain you used to access the Internet (such as Google.com), which pages on our Site you visited and when they were visited, your Internet browser type and platform, the link that brought you to our Site and any links clicked within our Site.


A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

This Site uses cookies – small text files that are placed on your machine to help the Site provide a better user experience. In general, cookies are used to retain user preferences, provide first party analytics, and to provide anonymous tracking data to third party applications like Google Analytics. Our cookies are not used to get data from your hard drive or obtain your e-mail address or identity.

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version.

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.

Consents granted by Event Attendees

Upon registration for any events, you may give your permission to Faun Zoeller UK to take and use your image (and name, as appropriate) for inclusion in video tape recordings, still photographs, audio or video displays. These images may be used for, including but not limited to, internal training, website announcements of our events or demonstrations at trade shows.


The Company and any of our affiliates (“Affiliates”), use the personal information that you submit to:


Respond to your inquiry or provide you with the information requested

Inform you about events, surveys and promotions offered by the Company or our Affiliates (including by sending you marketing communications

Operate, evaluate and improve our business, including developing new products and services; managing our communications; performing market research; determining and managing the effectiveness of our advertising and marketing; analysing our products, services and websites

Notify you about changes to our Site or to our products or services

Legal Basis

Legitimate interests to provide information on the services you have requested

Legitimate interests, namely the proper management of our customer relationships

Legitimate interests, namely the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Legitimate interests, namely the proper administration of our website and business

We will process your information where we have a legitimate interest to do so, to fulfil a contractual obligation with you, where we are permitted by law or to comply with applicable laws and regulation.


Special categories of personal data include information about an individual’s health and other categories of personal information which are closely protected. We do not generally process such information unless you have voluntarily provided this to us.  For example, where you have advised us of a health issue, which could mean that you may be classed as a “vulnerable”.  We will process sensitive information where you have voluntarily provided this information to us and have agreed that we can use this information to deliver services to you.  Where possible we shall seek to minimise the collection and use of such special categories of personal data.


Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.


You have the right to request copies of your personal information.  If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected or erased. You also have a right, in certain circumstances, to object to our processing of your personal information, to require us to stop processing your personal information and/or to withdraw your agreement to processing based on ‘consent’, but this does not apply where we have other legal justifications to continue processing your data or an overriding legitimate interest. In relation to all of these rights, please write to us at the address below.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


Our website and services are targeted at persons over the age of 18.

If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.


We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

We may share your information with our trusted Affiliates under our control to fulfil your requests, improve our services, and develop and inform you about events as well as those of our Affiliates.

Additionally, we may disclose your information: (i) if we are required or permitted to do so by law or legal process; (ii) to law enforcement authorities; (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity; or (iii) in the event that all or part of the Company or all or part of its assets are acquired by, merged with, sold to, or otherwise disposed of to one or more third parties (including, without limitation, in the event of bankruptcy).


In this Section, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

We and our other group companies have offices and facilities in the UK, Germany, France, Turkey and Australia. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.

The hosting facilities for our website are situated in the UK. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.

You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.


Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. We will take reasonable steps to destroy or anonymise personal information we no longer need for the purposes we have set our above.

We will retain your personal data as follows:

  • normal personal data will be retained for a minimum period of 1 year after the end of our relationship
  • Special categories of personal data will be retained for a minimum period of 1 year after the end of our relationship

In some cases, it is not possible for us to specify in advance the periods for which your personal data will be retained.

Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.


We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.

We will store all your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.

The following personal data will be stored by us in encrypted form: your name and contact information.

Data relating to your enquiries that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.

You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

This Site may provide links to other sites, but this Privacy Policy applies only to this Site and information you disclose through other sites is subject to the privacy statement or of those other sites. We are not responsible for the content, privacy practices or your use of these linked sites.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


If you have a complaint about how we have handled your personal information you may contact us using the details below and we will investigate your complaint. You also have the right to complain to the Information Commissioner’s Office – (www.ico.org.uk).


We keep our privacy notice under regular review. This Privacy Policy was last updated on 17th February 2020.

You should check this page occasionally to ensure you are happy with any changes to this policy.


You can email us  at DPO@faun-zoeller.co.uk or write to: Data Protection Officer, 5 Colemeadow Rd, Moons Moat North Industrial Estate, Redditch B98 9PB.