FAUN Zoellers’ support services are designed to exceed the needs, expectations, and requirements of our customers, by maintaining our commitment to providing a timely resolution of customer issues or any product related problems.

The goals of our support services are to minimize customer downtime, address issues rapidly, accelerate company-wide adoption, maximize solution benefits, and improve the overall user experience. FAUN Zoellers’ help desk support are part of a comprehensive customer support plan.

Technical Help Desk

Our technical help desk is designed to provide customers with the timely resolution of the issues that they require. Help desk staff are dedicated to providing dependable service and timely problem resolution. They are also committed to communicating and collaborating with our customers.

• Easy Access: Customers can easily and quickly access the support team when they have an problem that needs to be addressed.
• Fast Response Time: Help desk service personnel are empowered to respond quickly to customer issues, get the right people working on the problem, and to communicate with the customer.
• Quick Resolution: Many of the calls or emails to our customer support center are resolved within an hour of the report of the issue. We are committed to resolving customer issues rapidly.
• Timely Follow-up: Once an issue addressed or a problem resolved, our support personnel or account manager will contact our customer to notify the customer of the status and how it was resolved.
• Ongoing Communication: After a problem has been taken care of, our team follow up with the customer to check to make sure that the resolution has addressed the issue that the customer has reported.

Customer Support

FAUN Zoellers customer support team assists customers with questions on how to use the tools and provides clarification on documentation. FAUN Zoellers team is composed of personnel who have experience using the software and are experienced in addressing common customer issues and concerns.

To speak with one of the help desk team please dial + 44 (0) 1527 594 700 – Option 1 or email service@faun-zoeller.co.uk

Open from 08:00 to 17:30 Monday to Friday – here to help with any issues you may have.